Job Description
Welcome to NOLA Tech Solutions, a leading technology firm based in the vibrant heart of New Orleans. We are currently seeking enthusiastic and motivated individuals to join our team as Entry-Level IT Support Specialists. This is an excellent opportunity for recent graduates or career changers looking to break into the tech industry without prior experience.
We offer comprehensive paid training and mentorship, ensuring you have the skills you need to succeed. If you are a quick learner who enjoys solving problems and providing top-tier service, we want to hear from you.
Why Join Us?
- Competitive Salary: $18.00 - $22.00 per hour.
- Full Benefits Package: Health, dental, and vision insurance.
- Career Growth: Clear path to advancement within the company.
Don't let a lack of experience hold you back. Start your career with NOLA Tech Solutions today!
Responsibilities
- Provide Tier 1 Technical Support: Assist employees and customers with basic hardware and software troubleshooting, including printer setup, email configuration, and login issues.
- Hardware Maintenance: Perform routine inspections and minor repairs on computers, monitors, and peripherals to ensure optimal performance.
- Software Installation: Assist in deploying and updating essential software applications and operating systems under the guidance of senior IT staff.
- Customer Assistance: Deliver exceptional technical support via phone, email, and in-person, ensuring a positive user experience.
- Documentation: Maintain accurate records of technical issues, resolutions, and helpdesk tickets.
- Inventory Management: Assist in tracking and organizing IT equipment inventory.
Qualifications
- Education: High School Diploma or GED required.
- Computer Literacy: Basic understanding of Microsoft Office Suite (Word, Excel, Outlook) and web browsers.
- Communication: Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Demonstrated ability to troubleshoot basic issues and think logically.
- Reliability: Punctual and dependable with a strong work ethic.
- Teamwork: Ability to work collaboratively in a fast-paced team environment.