Job Description
Are you looking to launch a lucrative career in the tech industry but lack previous experience? Dallas Tech Innovations is actively seeking motivated individuals to join our team as Junior IT Support Specialists. We believe that potential matters more than a resume. We provide comprehensive, paid on-the-job training to help you grow from an entry-level role into a certified IT professional.
Join a forward-thinking company in the heart of Dallas, TX. You will work with cutting-edge technology and a supportive team dedicated to your success. If you are eager to learn and ready to start your professional journey, apply today!
Responsibilities
- Provide First-Level Support: Assist employees with technical issues via phone, email, and in-person support.
- Troubleshooting: Diagnose and resolve common hardware and software problems for office equipment and networks.
- System Maintenance: Assist in the installation, configuration, and basic maintenance of workstations and peripherals.
- Ticket Management: Log, track, and update support tickets in the helpdesk system to ensure timely resolution.
- Training Participation: Actively participate in daily training sessions to master new software and troubleshooting protocols.
- Communication: Communicate technical solutions clearly to non-technical staff members.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Computer Science or related field is a plus but not mandatory.
- Computer Literacy: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and web browsers.
- Problem Solving: Strong analytical thinking and a logical approach to resolving technical challenges.
- Communication Skills: Excellent verbal and written communication skills with a customer-service oriented attitude.
- Availability: Ability to work full-time, including occasional evenings or weekends during training.
- Drive: A strong desire to learn new technologies and grow within the IT field.