Job Description
Join TechCorp Solutions as an Entry-Level IT Support Specialist and launch your career in Seattle's thriving tech scene! We're seeking motivated individuals with a passion for technology and customer service to join our dynamic team immediately. This full-time role offers hands-on experience with cutting-edge systems while providing critical support to our clients across the Pacific Northwest. If you're ready to grow professionally in a collaborative environment, apply now!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS operating systems and peripherals
- Document service tickets and maintain accurate IT asset inventory
- Collaborate with senior engineers on network security and system updates
- Deliver user training on software applications and best practices
- Monitor system performance and escalate complex issues appropriately
- Participate in IT infrastructure projects as assigned
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and cloud services (AWS/Azure)
- Strong problem-solving and customer service skills
- Ability to work independently and in a team environment
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation