Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your tech career in Austin's thriving innovation hub! We're seeking motivated individuals with a passion for technology to join our dynamic team immediately. Enjoy comprehensive training, growth opportunities, and a collaborative environment where your skills make an impact. Perfect for recent graduates or career changers looking to break into IT without prior experience.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Deliver exceptional customer service via ticketing systems and in-person support
- Assist with cybersecurity awareness training for employees
- Participate in IT asset management and inventory tracking
Qualifications
- High school diploma or equivalent; relevant certifications a plus
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and adaptability
- Willingness to learn new technologies quickly
- Valid driver's license (for occasional equipment transport)