Job Description
Launch Your Tech Career in Houston with Paid Training!
Nexus Digital Solutions is seeking a driven Entry Level IT Support Specialist to join our dynamic team. We value talent over experience and offer a comprehensive training program designed to take you from beginner to professional.
In this role, you will be the face of our technical support team, helping employees resolve hardware and software issues while learning the ins and outs of enterprise networking. If you are eager to learn, possess a natural curiosity about how computers work, and want to build a stable future in IT, we want to meet you.
Responsibilities
- Troubleshoot and Resolve: Diagnose and fix technical issues related to hardware, peripherals, and operating systems for internal users.
- Network Support: Assist in maintaining local area networks (LANs) and ensuring connectivity is secure and efficient.
- User Assistance: Provide friendly, first-level support via phone, email, and in-person, guiding users through standard operating procedures.
- System Updates: Participate in the installation, configuration, and regular maintenance of software applications and security patches.
- Documentation: Log all help desk tickets and maintain accurate records of technical issues and resolutions.
- Hardware Management: Help with the deployment of new devices, including setting up user accounts and peripherals.
Qualifications
- Education: High school diploma or GED required; Associate degree in Computer Science or IT is a plus.
- Technical Basics: Familiarity with Microsoft Windows, macOS, and basic networking concepts (TCP/IP).
- Communication: Excellent verbal and written communication skills with a customer-centric approach.
- Problem Solving: Strong analytical skills and the ability to troubleshoot effectively under pressure.
- Availability: Must be available to work full-time hours and participate in on-site training.
- Soft Skills: A proactive attitude and a willingness to learn new technologies quickly.