Job Description
Are you ready to launch your career in the technology sector? NexGen Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team in Houston, TX.
We are a forward-thinking company dedicated to providing top-tier technology solutions. We are looking for individuals who are eager to learn, possess a strong aptitude for problem-solving, and are ready to take the first step in their professional journey with us.
Why You'll Love Working Here:
- Career Growth: We invest in our employees with mentorship programs and clear pathways for advancement.
- Competitive Compensation: A salary range of $45k - $55k plus a comprehensive benefits package.
- Modern Environment: Work with the latest hardware and software in a collaborative, inclusive culture.
If you have a passion for technology and a desire to help others, we want to meet you.
Responsibilities
- Provide first-level technical support to employees via phone, email, and ticketing systems regarding hardware, software, and network issues.
- Diagnose and troubleshoot basic connectivity problems, printer malfunctions, and application errors.
- Assist in the installation, configuration, and maintenance of desktop computers, laptops, and peripheral devices.
- Maintain accurate and up-to-date records of technical issues, resolutions, and asset inventory in the helpdesk system.
- Collaborate with the senior IT team to deploy software updates, security patches, and perform routine system maintenance.
- Conduct on-site visits to resolve complex end-user issues and provide technical training where necessary.
Qualifications
- High school diploma or equivalent required; Associate degree in Information Technology, Computer Science, or related field preferred.
- Familiarity with Microsoft Windows operating systems and the Microsoft Office Suite.
- Strong problem-solving skills and the ability to troubleshoot common technical errors.
- Excellent verbal and written communication skills with a customer-centric attitude.
- Ability to work independently as well as part of a collaborative team environment.
- Willingness to obtain industry-recognized IT certifications (we provide sponsorship and training).