Job Description
Are you looking to launch a rewarding career in technology without the need for prior experience? Apex Systems is seeking a motivated Entry Level IT Support Specialist to join our growing team in Charlotte, North Carolina. We are committed to hiring top talent and providing comprehensive training to help you succeed.
We offer a competitive salary, comprehensive benefits package, and a clear path for career advancement. If you are detail-oriented, eager to learn, and ready to start your journey in the IT industry, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Resolve hardware and software issues, including printers, operating systems, and applications.
- Install, configure, and maintain computer systems, peripherals, and network devices.
- Maintain accurate records of technical issues and resolutions in the helpdesk ticketing system.
- Assist with network connectivity troubleshooting and user account management.
- Collaborate with senior IT staff on system upgrades and maintenance projects.
- Ensure all IT assets are properly labeled and inventory is up to date.
Qualifications
- High School Diploma or GED required.
- Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook) is preferred.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Enthusiasm for learning new technologies and a passion for customer service.
- Reliable transportation and willingness to travel to different office locations if necessary.