Job Description
Launch your tech career with TechSolutions Inc. – a leading innovator in digital transformation! We're urgently seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Philadelphia. This direct-hire position offers unparalleled growth opportunities, competitive benefits, and mentorship from industry veterans. If you're passionate about technology and eager to build a foundation in IT infrastructure, this is your moment to shine!
Responsibilities
- Provide Tier 1 technical support to resolve hardware/software issues via phone, email, and remote tools
- Deploy and configure desktops, laptops, and peripherals across organizational departments
- Document IT processes, incidents, and resolutions in ServiceNow ticketing system
- Collaborate with senior engineers on network security protocols and system updates
- Assist in managing cloud infrastructure (AWS/Azure) and SaaS applications
- Train end-users on new technology implementations and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service orientation with excellent written/verbal communication skills
- Problem-solving aptitude and ability to troubleshoot under pressure
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Proficiency with Microsoft Office 365 and remote support tools