Job Description
Join our dynamic team as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals in Houston to provide critical technical support to our growing client base. This direct-hire position offers comprehensive training and a clear career path in the thriving tech industry.
At TechSolutions Inc., we value fresh perspectives and invest in talent. You'll gain hands-on experience with enterprise systems while working alongside industry experts. Our collaborative environment ensures continuous growth and development opportunities.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all IT incidents, resolutions, and asset changes in ticketing systems
- Assist with network administration tasks including Wi-Fi setup and security protocols
- Collaborate with senior engineers to implement system upgrades and patches
- Train end-users on software applications and security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Excellent problem-solving skills and customer service orientation
- Ability to work independently while following established procedures
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional on-site client visits