Job Description
Are you ready to launch your career in the fast-paced world of Information Technology? Apex Digital Systems is seeking motivated, entry-level professionals to join our growing team in Columbus, Ohio. We are looking for individuals with a passion for technology and a willingness to learn to provide exceptional support to our clients.
As a premier IT solutions provider, we pride ourselves on fostering talent and offering a clear pathway for career advancement. If you have a problem-solving mindset and a drive to succeed, we want to hear from you.
Responsibilities
- Provide first-level technical support to employees and clients via phone, email, and in-person interactions.
- Assist in the setup, configuration, and troubleshooting of computer hardware, peripherals, and software applications.
- Monitor system performance and address technical issues to ensure minimal downtime.
- Document all technical incidents, resolutions, and user interactions in the ticketing system.
- Collaborate with senior IT staff to implement new technologies and improve existing workflows.
- Maintain a clean and organized workspace, ensuring all equipment is secure and up to date.
- Participate in on-call rotation and after-hours support as required.
Qualifications
- High school diploma or equivalent required; Bachelor's degree in Computer Science or a related field is a plus.
- Strong desire to learn and grow within the IT support environment.
- Basic understanding of Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Ability to work independently as well as part of a collaborative team.
- Familiarity with networking concepts (TCP/IP, DNS) is highly desirable but not mandatory.
- Must possess a valid driver's license and reliable transportation.