Job Description
Are you ready to launch your career in the tech industry? TechNova Solutions is looking for a dedicated Entry Level IT Support Specialist to join our growing team in Charlotte, North Carolina. We are committed to fostering talent and providing the mentorship necessary for new graduates to thrive.
In this pivotal role, you will serve as the bridge between our clients and technology. You will diagnose issues, implement solutions, and ensure our internal systems run efficiently. This is an excellent opportunity to gain hands-on experience in a premium, fast-paced environment.
Our Commitment to You:
- Comprehensive on-the-job training and certification support.
- Competitive salary and performance bonuses.
- Health, dental, and vision insurance from day one.
- Generous PTO and remote work flexibility options.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems (ServiceNow/Jira).
- Diagnose and resolve hardware and software issues for desktops, laptops, and printers.
- Assist in the provisioning, deployment, and maintenance of new devices.
- Document technical incidents and resolutions in the knowledge base.
- Collaborate with senior engineers to troubleshoot complex network connectivity problems.
- Maintain a clean and organized IT workspace and inventory.
Qualifications
- High school diploma or equivalent; Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred.
- Familiarity with Microsoft Windows operating systems and Microsoft Office Suite.
- Basic knowledge of networking concepts (IP addresses, DNS, DHCP).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- A passion for learning new technologies and adapting to change.