Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in Atlanta's thriving tech scene! We're seeking motivated individuals with a passion for technology to join our dynamic team. Enjoy comprehensive training, career advancement opportunities, and a collaborative work environment in the heart of downtown Atlanta. Immediate start available for qualified candidates ready to grow with us.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document IT procedures and maintain accurate knowledge base
- Collaborate with senior technicians on complex problem resolution
- Assist with system updates, patches, and security protocols
- Deliver exceptional customer service to internal stakeholders
- Participate in IT infrastructure improvement projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent communication and interpersonal skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional weekends
- Valid driver's license required for occasional on-site visits