Job Description
Launch your career with Omaha Tech Solutions! We're seeking motivated entry-level IT professionals to join our dynamic team in Omaha, NE. This direct hire position offers comprehensive training and growth opportunities in a collaborative environment. Ideal for recent graduates and career changers looking to build expertise in enterprise technology systems.
Our competitive benefits package includes health insurance, retirement planning, and professional development stipends. Enjoy Omaha's affordable living cost while working with industry-leading clients across the Midwest.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 150+ employees
- Deploy and configure new workstations, laptops, and mobile devices
- Monitor ticketing system (ServiceNow) and resolve incidents within SLA timelines
- Document IT procedures and create knowledge base articles
- Assist with network security protocols and access management
- Collaborate with senior engineers on infrastructure projects
- Participate in quarterly IT audits and compliance checks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and networking fundamentals
- Customer service mindset with strong written/verbal communication skills
- Ability to troubleshoot hardware and software issues systematically
- Proficiency with Microsoft Office 365 and cloud platforms (Azure/GCP)
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional off-site support