Job Description
Launch your career with TechSolutions Inc., a leading IT innovator in Columbus, OH! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team. This direct-hire position offers comprehensive training, mentorship, and a clear path for growth in a fast-paced tech environment. You'll be part of a collaborative culture that values fresh perspectives and professional development.
Our Columbus headquarters features state-of-the-art facilities, flexible work options, and a commitment to employee well-being. Enjoy competitive benefits, including health insurance, 401k matching, and paid time off. Join us in shaping the future of technology while building a rewarding career in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document incidents, resolutions, and asset inventory in ITSM systems
- Collaborate with senior technicians on complex troubleshooting
- Assist with onboarding new employees and equipment setup
- Monitor system performance and report anomalies
- Participate in IT security awareness initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS and networking fundamentals
- Excellent problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience preferred
- CompTIA A+ certification or equivalent knowledge
- Valid driver's license for occasional off-site support