Job Description
Join our dynamic team at TechSolutions Inc. as an Entry Level IT Support Specialist! We're urgently hiring motivated individuals in Phoenix, Ohio to provide critical technical support and drive innovation. This is your golden ticket to launch your tech career with immediate start opportunities. Enjoy competitive benefits, mentorship from industry leaders, and a collaborative environment where your growth is prioritized. Don't miss this chance to build foundational skills while making real impact!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems
- Assist with network connectivity and security protocols
- Document technical processes and maintain support tickets
- Collaborate with senior IT staff on complex solutions
- Train end-users on new technologies
- Monitor system performance and recommend improvements
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in teams
- Customer service experience a plus
- CompTIA A+ certification (or willingness to obtain)
- Valid Ohio driver's license if travel required