Job Description
Join our dynamic team as an Immediate Hire IT Support Specialist in Baltimore, MD! We're seeking tech-savvy professionals to start immediately and deliver exceptional IT infrastructure support. This contract role offers competitive compensation and the opportunity to work with cutting-edge technologies in a fast-paced environment. Apply today and begin your career journey with TechSprint Solutions!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and troubleshoot Windows/Linux environments and cloud infrastructure
- Deploy and maintain cybersecurity protocols including firewalls and endpoint protection
- Document IT processes and create knowledge base articles for team reference
- Collaborate with cross-functional teams to resolve complex technical issues
- Monitor system performance and implement proactive maintenance solutions
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA Network+ or Security+ certification required
- Proficiency in cloud platforms (AWS/Azure/GCP) and virtualization technologies
- Strong troubleshooting skills with network protocols and security tools
- Excellent communication and customer service abilities
- Ability to work independently and manage multiple priorities
- Valid Maryland driver's license for occasional on-site visits