Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in beautiful Colorado Springs! We're seeking motivated individuals passionate about technology to provide exceptional technical support to our clients. This direct-hire opportunity offers comprehensive training and career growth in a collaborative environment. If you're ready to launch your tech career with a forward-thinking company, apply today!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide Tier 1/2 technical support via phone, email, and chat
- Document IT processes and maintain accurate service records
- Collaborate with senior technicians on complex issues
- Assist with network security protocols and compliance
- Train end-users on new technologies and best practices
- Monitor system performance and identify improvement opportunities
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team settings
- Valid driver's license and reliable transportation
- Passion for continuous learning in technology