Job Description
Join our dynamic team at TechSolutions Inc. as an Entry Level IT Support Specialist! We're urgently hiring motivated graduates and career-changers to launch their tech careers in Austin's thriving innovation hub. This direct hire position offers comprehensive training, competitive benefits, and growth opportunities within a rapidly expanding company. If you're passionate about technology and eager to solve real-world problems, apply now to become part of our future-focused team!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 150+ employees
- Deploy and configure Windows/macOS systems, peripherals, and network equipment
- Document IT incidents, resolutions, and asset management in ServiceNow
- Assist with cybersecurity protocols including password resets and access controls
- Collaborate with senior engineers on network infrastructure maintenance
- Train staff on new software implementations and digital tools
- Monitor system health and proactively address performance bottlenecks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (not required)
- Proficiency in Windows/macOS troubleshooting and basic networking
- Strong problem-solving skills with customer service orientation
- Ability to work independently while collaborating in cross-functional teams
- Basic knowledge of cloud platforms (AWS/Azure) and SaaS applications
- Valid driver's license for occasional off-site equipment pickups