Job Description
Join our dynamic team as an IT Support Specialist in Irvine, CA! We're seeking motivated individuals without formal degrees to provide essential technical support to our growing client base. This role offers comprehensive training, career advancement opportunities, and a collaborative environment where your skills will thrive. Help businesses solve technical challenges while building a rewarding career in technology.
Responsibilities
- Diagnose and resolve hardware/software issues for diverse clients
- Install and configure computer systems, networks, and peripherals
- Provide remote and on-site technical support via phone, email, and chat
- Document technical procedures and maintain accurate incident logs
- Train end-users on software applications and system best practices
- Collaborate with senior technicians on complex technical escalations
Qualifications
- High school diploma or equivalent (degree not required)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple priorities
- CompTIA A+ certification preferred but not required