Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in technology! We're urgently seeking motivated individuals in Pennsylvania to provide critical technical support to our growing client base. This is your chance to gain hands-on experience in a fast-paced environment while working with cutting-edge solutions. No prior experience required – we'll provide comprehensive training! Apply now to start your journey with an industry leader.
Responsibilities
- Diagnose and resolve hardware/software issues for clients via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior technicians to escalate complex problems
- Conduct routine system updates and security patches
- Provide excellent customer service with clear communication
- Participate in on-call rotation for urgent after-hours support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification (company-sponsored)