Job Description
Join our dynamic team at TechSolutions KC and kickstart your tech career without a degree! We're seeking motivated individuals to provide essential IT support to our growing client base in Kansas City. This role offers paid training, career advancement opportunities, and a supportive environment where your skills matter more than diplomas.
As an Entry-Level IT Support Specialist, you'll troubleshoot hardware/software issues, maintain network systems, and deliver exceptional customer service. Our comprehensive onboarding program ensures you gain industry-recognized certifications while earning a competitive salary. No experience? No problem – we value passion and potential!
Responsibilities
- Diagnose and resolve hardware/software issues for clients across diverse industries
- Install, configure, and maintain computer systems and networks
- Provide remote and on-site technical support with clear communication
- Document technical issues and maintain accurate service records
- Collaborate with senior technicians to implement security protocols
- Train end-users on new technologies and best practices
- Conduct routine system maintenance and performance optimization
Qualifications
- High school diploma or equivalent (no college degree required)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs and work flexible hours
- Valid driver's license for occasional client visits
- CompTIA A+ certification preferred but not required
- Experience with helpdesk software (e.g., ServiceNow) a plus
- Willingness to pursue industry certifications during employment