Job Description
Join our innovative Austin-based team as an Entry-Level IT Support Specialist! We're seeking motivated individuals with no prior experience to kickstart their careers in technology. With full visa sponsorship available, we welcome international candidates to contribute to our dynamic IT environment. You'll receive comprehensive training and mentorship while supporting cutting-edge infrastructure for Fortune 500 clients. This is your gateway to a thriving tech career in America's fastest-growing tech hub!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Manage user accounts and permissions in Active Directory
- Document solutions in knowledge base and ticketing systems
- Collaborate with senior engineers on complex escalations
- Participate in IT asset inventory and lifecycle management
- Support network connectivity and security protocols
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- No prior IT experience necessary - we train from scratch!
- Basic computer literacy and troubleshooting aptitude
- Strong communication skills and customer service mindset
- Eagerness to learn new technologies and certifications
- Valid passport and eligibility for US work visa sponsorship
- Ability to work flexible hours including occasional on-call duties