Job Description
Join InnovateTech Solutions and kickstart your career in technology! We're seeking passionate entry-level professionals to join our dynamic IT team in Dallas. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while supporting our clients' digital transformation journey. We provide comprehensive training, mentorship, and clear career advancement paths for motivated individuals ready to grow in the tech industry.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and maintain knowledge base articles
- Collaborate with senior IT staff on system upgrades and projects
- Deliver exceptional customer service to internal stakeholders
- Participate in IT asset management and inventory control
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation