Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your career in technology without a degree! We're seeking motivated individuals with a passion for problem-solving to provide exceptional technical support to our clients. This full-time role offers comprehensive training, career advancement opportunities, and a collaborative work environment in the heart of Los Angeles. If you're eager to build hands-on experience in IT infrastructure, network troubleshooting, and customer service, we want to hear from you!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Install, configure, and maintain desktop/laptop systems
- Document IT processes and maintain accurate ticket logs
- Collaborate with team members to resolve complex technical challenges
- Assist with network monitoring and basic cybersecurity protocols
- Train end-users on new technologies and system updates
- Participate in after-hours on-call rotation (1-2 weekends/month)
Qualifications
- High school diploma or equivalent (degree not required)
- 6+ months of customer service or technical support experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent communication and problem-solving abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid California driver's license (required for on-site visits)