Job Description
Launch your IT career in sunny Tampa with our entry-level IT Support Specialist position! We're seeking motivated individuals with no prior experience to join our diverse team. As a fully remote-friendly employer with visa sponsorship available, we welcome international talent to contribute to our innovative projects. You'll receive comprehensive training in cloud technologies, cybersecurity fundamentals, and system administration while working with cutting-edge infrastructure. Join our inclusive culture where your growth is prioritized through mentorship programs and career advancement opportunities.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install and configure computer systems, printers, and network devices
- Document incident tickets and maintain knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Monitor system performance and security alerts
- Train end-users on company software and protocols
- Assist with IT asset management and inventory tracking
Qualifications
- Associate degree or relevant certification (CompTIA A+, Google IT Support, etc.) OR equivalent experience
- Eligible for US work authorization (visa sponsorship provided)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and adaptability
- Willingness to complete company-sponsored training programs