Job Description
Join Detroit's fastest-growing tech firm and launch your career in IT! We're seeking passionate entry-level professionals to provide critical technical support to our enterprise clients. This direct-hire role offers structured training, mentorship from senior engineers, and clear growth paths into cybersecurity or cloud infrastructure. Enjoy competitive benefits, hybrid work flexibility, and the opportunity to build foundational skills while solving real-world technical challenges.
Responsibilities
- Diagnose and resolve hardware/software issues for Fortune 500 clients
- Implement network security protocols and access controls
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system deployments
- Monitor system performance using industry-standard tools
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with problem-solving aptitude
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional on-site visits