Job Description
Join TechNova Solutions and launch your career in Ohio's booming tech sector! We're urgently seeking passionate entry-level IT Support Specialists to deliver exceptional service to our growing client base. As a cornerstone of our operations, you'll gain hands-on experience with cutting-edge technologies while working alongside industry experts. This full-time role offers structured training, career advancement pathways, and the chance to build foundational skills in a dynamic environment. If you're ready to transform your potential into professional expertise, apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document all IT incidents and resolutions in our ticketing system
- Assist with network security protocols and data backup procedures
- Collaborate with senior IT staff on system upgrades and maintenance
- Train end-users on new software implementations and best practices
- Monitor system performance and escalate critical issues promptly
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation
- Passion for continuous learning and technology trends