Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're urgently hiring motivated individuals to join our dynamic team in Charlotte, NC. As a rapidly growing tech firm, we offer comprehensive training, mentorship programs, and a collaborative environment where your skills can thrive. If you're passionate about problem-solving and eager to learn, this is your opportunity to make an immediate impact while growing professionally.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with setup, configuration, and maintenance of desktop/laptop systems
- Document IT processes and maintain accurate inventory records
- Collaborate with senior team members on system upgrades and security protocols
- Deliver exceptional customer service via phone, email, and in-person support
- Participate in cross-departmental IT projects and initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service experience preferred but not required
- CompTIA A+ certification or equivalent knowledge a plus
- Valid North Carolina driver's license (for occasional site visits)