Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist in Raleigh, VA! We're urgently seeking motivated individuals to launch their careers in technology while providing critical infrastructure support. This full-time role offers hands-on experience with cutting-edge systems and mentorship from industry veterans. Perfect for recent graduates or career changers with passion for problem-solving and technology. Enjoy competitive benefits, flexible work arrangements, and opportunities for rapid advancement in our fast-growing company.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network administration tasks including basic troubleshooting
- Create and maintain documentation of IT processes and solutions
- Collaborate with cross-functional teams to resolve technical escalations
- Participate in system upgrades and maintenance projects
- Monitor system performance and report anomalies to senior staff
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Strong problem-solving skills with customer service orientation
- Ability to work independently and prioritize tasks in fast-paced environment
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (willing to train)
- Valid driver's license required for occasional equipment transport