Job Description
Launch your tech career with TechNexus Solutions, a leading innovator in Las Vegas' booming digital sector. We're seeking passionate entry-level IT Support Specialists to join our dynamic team and deliver exceptional service to our growing client base. This role offers comprehensive training, mentorship from industry veterans, and clear pathways for career advancement in cybersecurity, cloud infrastructure, or systems administration.
Our modern downtown headquarters features collaborative workspaces, cutting-edge technology labs, and a supportive culture that values continuous learning. As an entry-level team member, you'll gain hands-on experience with enterprise systems while contributing to projects that impact thousands of users across Nevada's thriving business landscape.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts and permissions in Active Directory environments
- Document technical issues and resolutions using ITSM software
- Assist with network infrastructure monitoring and basic maintenance
- Collaborate with senior engineers on complex system deployments
- Conduct cybersecurity awareness training for new employees
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Strong diagnostic skills for Windows/macOS environments
- Basic knowledge of network protocols (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Ability to work independently and prioritize tasks effectively
- Valid Nevada driver's license (for occasional client site visits)
- Proficiency with Microsoft Office 365 and ticketing systems