Job Description
Are you eager to launch your career in the fast-paced world of Information Technology? InnovateTech Jacksonville is currently seeking a motivated Entry Level IT Support Specialist to join our growing team. We pride ourselves on providing comprehensive on-the-job training and a supportive environment where new talent can thrive.
In this role, you will be the bridge between our clients and our technical solutions. You will learn the ropes of system administration, networking, and help desk support while working alongside seasoned professionals. If you have a passion for technology and a desire to learn, we want to hear from you.
Responsibilities
- Provide exceptional Tier 1 technical support via phone, email, and in-person assistance.
- Perform hardware and software troubleshooting for workstations and peripherals.
- Set up new employee workstations and ensure proper configuration.
- Manage and update IT help desk ticketing systems efficiently.
- Document technical procedures and common issues for the team.
- Collaborate with senior IT staff to resolve complex technical challenges.
- Conduct routine system maintenance and security checks.
Qualifications
- High School Diploma or GED required; Bachelor's degree in Computer Science is a plus.
- Basic understanding of computer hardware components and operating systems (Windows/Mac).
- Strong problem-solving skills and a logical approach to debugging.
- Excellent written and verbal communication skills.
- Willingness to obtain industry-recognized certifications (CompTIA A+ funded by company).
- Able to lift and move computer equipment as required.