Job Description
Join InnovateDC Solutions as an Entry-Level IT Support Specialist and kickstart your career in the heart of the nation's capital! We're seeking motivated tech enthusiasts to provide critical infrastructure support to federal agencies and Fortune 500 clients. This direct-hire role offers unparalleled growth opportunities in a dynamic environment where your contributions directly impact mission-critical operations. Enjoy competitive benefits, mentorship from senior engineers, and exposure to cutting-edge technologies while serving public sector clients.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network infrastructure
- Diagnose and resolve system issues via remote support and on-site assistance
- Document technical procedures and maintain asset management databases
- Collaborate with cross-functional teams on security compliance initiatives
- Deploy and configure desktop/laptop systems according to organizational standards
- Assist with cybersecurity awareness training for end-users
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service experience with strong problem-solving abilities
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs and work in a secure federal facility
- US citizenship required for government client projects
- Proficiency with ticketing systems (e.g., ServiceNow, Jira)