Job Description
Join our dynamic team at TechFlow Solutions and kickstart your career in technology! We're urgently seeking motivated Entry-Level IT Support Specialists to join our growing Jacksonville office. This is your chance to gain hands-on experience with cutting-edge systems while making a real impact. Our comprehensive training program ensures you'll develop essential skills in networking, cybersecurity, and cloud technologies. Enjoy competitive benefits, mentorship from industry experts, and a collaborative work environment that values innovation. Don't miss this opportunity to build your future in Florida's thriving tech hub!
Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues
- Assist users with system installations, configurations, and upgrades
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior engineers on complex system implementations
- Monitor system performance and proactively address potential issues
- Participate in IT security awareness training and best practices
- Support office equipment maintenance and inventory management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service-oriented mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred but not required