Job Description
Join TechCorp Industries as an Entry-Level IT Support Specialist and launch your career in Chicago's thriving tech scene. We're seeking motivated graduates to join our dynamic IT team in a direct hire position offering competitive benefits and growth opportunities. Work alongside industry experts while supporting cutting-edge infrastructure for Fortune 500 clients. Apply today to become part of our innovation-driven culture!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all IT incidents and resolutions in ServiceNow ticketing system
- Assist with onboarding new employees and IT equipment setup
- Collaborate with senior engineers on complex technical escalations
- Participate in IT asset management and inventory audits
- Conduct routine system maintenance and security updates
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred
- Valid US driver's license required for occasional site visits