Job Description
Join TechNova Solutions and kickstart your career in the dynamic IT sector! We're seeking motivated Entry-Level IT Support Specialists to join our innovative team in Detroit. This immediate-start opportunity offers hands-on experience with cutting-edge technology while providing exceptional service to our clients. As a key member of our growing team, you'll gain invaluable skills in network administration, cybersecurity, and system troubleshootingâsetting the foundation for long-term career growth in Michigan's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior IT staff on system upgrades and projects
- Deliver user training and support for company applications
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)