Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our clients in the El Paso area. This role offers hands-on experience with cutting-edge systems and a clear growth path into cybersecurity, network administration, or cloud computing. Enjoy competitive benefits, mentorship from industry experts, and the opportunity to make a tangible impact in our growing tech ecosystem.
Responsibilities
- Diagnose and resolve hardware/software issues for corporate clients
- Install, configure, and maintain desktop/laptop systems
- Provide remote and on-site technical support via ticketing systems
- Document troubleshooting procedures and knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Conduct user training on new software implementations
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with problem-solving aptitude
- CompTIA A+ or similar certification preferred
- Ability to lift 25lbs for equipment maintenance
- Valid Texas driver's license for client site visits