Job Description
Launch your tech career with CyberSecure Solutions Inc. in sunny El Paso! We're seeking motivated entry-level professionals to join our dynamic IT support team. Enjoy competitive compensation, comprehensive training, and a collaborative environment where your growth matters. Perfect for recent graduates or career changers eager to build foundational IT skills while serving our Southwest clients.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems
- Assist with network diagnostics and basic security protocols
- Document tickets and maintain knowledge base articles
- Collaborate with senior engineers on complex problem-solving
- Participate in weekly training sessions for skill development
- Support office equipment setup and maintenance
Qualifications
- High school diploma or equivalent (AAS/CompTIA A+ preferred)
- Basic understanding of Windows/macOS operating systems
- Excellent written and verbal communication skills
- Strong problem-solving and analytical abilities
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Valid driver's license for occasional client visits
- Spanish fluency (highly valued for local clientele)