Job Description
Join TechNova Solutions in Raleigh, Virginia – where innovation meets opportunity! We're urgently seeking passionate entry-level professionals to kickstart their careers in our dynamic IT department. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for our clients and team members. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry leaders. Apply now and transform your potential into impact!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Monitor system performance and security protocols
- Train end-users on new technologies and best practices
- Assist with cloud infrastructure management and updates
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, Active Directory, and networking
- Strong problem-solving and communication skills
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- CompTIA A+ or similar certification preferred
- Ability to work in a fast-paced, team-oriented environment
- Willingness to learn new technologies and adapt to change