Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts eager to grow in a dynamic environment. As part of our Sacramento team, you'll gain hands-on experience with enterprise systems while working alongside industry mentors. This role offers structured training programs, clear career progression paths, and opportunities to specialize in cybersecurity or cloud computing. Our collaborative culture celebrates innovation and continuous learning, making it the perfect launchpad for your IT career.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk tickets and resolve user inquiries within SLAs
- Deploy and configure desktop/laptop systems with standardized images
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols including access management
- Collaborate with senior engineers on infrastructure projects
- Participate in cross-departmental technology initiatives
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience with problem-solving mindset
- CompTIA A+ or similar certification preferred
- Ability to lift 25lbs for equipment handling
- Valid California driver's license for occasional site visits
- Strong written and verbal communication skills