Job Description
Join our innovative team at Omaha Tech Solutions and launch your IT career in Nebraska's thriving tech hub! We're seeking passionate entry-level professionals to provide essential technical support and drive digital transformation across our growing client base. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while making a tangible impact in a collaborative environment.
Why Omaha Tech Solutions? We offer industry-leading training programs, mentorship from senior engineers, and clear career advancement pathways. Enjoy competitive benefits including health insurance, 401(k) matching, and flexible work arrangements in our modern downtown Omaha headquarters.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage user accounts and access permissions across cloud platforms
- Document technical processes and maintain knowledge base articles
- Collaborate with senior engineers on system upgrades and security protocols
- Assist with onboarding new employees and IT equipment setup
- Monitor system performance and escalate critical issues appropriately
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows and macOS operating systems
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)