Job Description
Are you ready to launch your career in the heart of Silicon Valley? Silicon Valley Tech Solutions is seeking enthusiastic, self-starting individuals for our Entry Level Technical Support team. We are committed to training the next generation of IT professionals, so no prior experience is necessary—just a passion for technology and a willingness to learn. Join a dynamic team that values curiosity and problem-solving skills.
Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve basic hardware and software issues.
- Document technical issues and resolutions in the company ticketing system.
- Assist in maintaining inventory of IT equipment and peripherals.
- Collaborate with senior technicians to escalate and resolve complex issues.
- Conduct basic orientation sessions for new team members.
- Stay updated on the latest technology trends and software updates.
Qualifications
- No prior professional experience required—this is an entry-level position.
- High school diploma or equivalent required.
- Basic understanding of computer operating systems (Windows and Mac) is a plus.
- Strong problem-solving skills and logical thinking.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a collaborative team.
- Reliable internet connection and a quiet workspace.