Job Description
Are you looking for your first step into the dynamic world of technology? BrightStart UK is seeking a motivated Entry Level IT Support Specialist to join our growing team. We value potential over experience and are looking for passionate individuals eager to launch their career in IT.
In this role, you will be the face of our technical support, assisting employees with hardware, software, and network issues. We provide comprehensive training to ensure you have the tools you need to succeed. If you are a problem-solver with a knack for technology and a desire to learn, we want to hear from you.
Why Join Us?
- Full training and mentorship provided.
- Clear career progression pathways.
- Modern office environment in the heart of London.
- Competitive starting salary with annual performance reviews.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the deployment and configuration of new workstations and mobile devices.
- Maintain accurate records of technical issues and resolutions in the helpdesk system.
- Collaborate with senior IT staff to identify system improvements and patches.
- Respond to support tickets via phone, email, and in-person efficiently.
- Ensure all equipment is secured and compliant with company security policies.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in IT or related field is a plus).
- Basic understanding of computer hardware and operating systems (Windows/Mac).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Willingness to learn new technologies and complete mandatory training.
- Reliable internet connection and home office setup for remote training sessions.