Job Description
Join our dynamic team in Albuquerque as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to provide essential IT infrastructure support, troubleshoot hardware/software issues, and deliver exceptional user service. This role offers hands-on experience with cutting-edge technologies while supporting diverse industries across New Mexico. Enjoy competitive pay, comprehensive training, and a clear career growth path in Albuquerque's thriving tech ecosystem.
Responsibilities
- Install, configure, and maintain desktop/laptop hardware and software systems
- Diagnose and resolve network connectivity, security, and application issues
- Provide Tier 1 user support via phone, email, and in-person assistance
- Document IT procedures and maintain accurate asset inventory records
- Collaborate with senior IT staff on system upgrades and security patches
- Train users on software best practices and cybersecurity protocols
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT) preferred
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving skills with attention to technical detail
- Excellent written/verbal communication and customer service abilities
- Ability to work independently and collaborate in cross-functional teams
- Valid driver's license and reliable transportation for occasional off-site support