Job Description
Join our dynamic team at TechSolutions Inc. and launch your IT career in the heart of Pittsburgh! We're seeking passionate entry-level professionals to provide critical technical support to our growing client base. This is your opportunity to gain hands-on experience in a collaborative environment while developing skills in network administration, security protocols, and cloud technologies. Enjoy competitive benefits, mentorship programs, and a culture that values innovation and growth.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Assist with cloud service management (AWS/Azure basics)
- Document IT processes and maintain service ticket systems
- Collaborate with senior engineers on infrastructure projects
- Conduct user training on new technologies and security protocols
- Monitor system health and perform routine maintenance tasks
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification preferred (or willingness to obtain)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation