Job Description
Join TechSolutions Indy's dynamic team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Indianapolis' thriving tech ecosystem. You'll provide essential technical support to clients while gaining hands-on experience with cutting-edge systems. Our collaborative environment offers mentorship, growth opportunities, and a competitive benefits package. Perfect for recent graduates or career changers with foundational tech knowledge!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install/configure workstations, networks, and cloud-based systems
- Document technical procedures and maintain service logs
- Collaborate with senior engineers on complex infrastructure projects
- Provide remote and on-site technical support to end-users
- Implement security protocols and system updates
- Participate in cross-departmental tech initiatives
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong troubleshooting skills with analytical thinking abilities
- Excellent written/verbal communication skills
- Customer service mindset with patience and problem-solving aptitude
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional client site visits
- Ability to lift 20lbs for equipment handling