Job Description
Launch your tech career with Tech Innovations Inc., a leading IT solutions provider in Chicago! We're seeking passionate entry-level professionals to join our dynamic IT support team. This full-time role offers comprehensive training, mentorship from industry experts, and a clear growth path into cybersecurity or cloud infrastructure. Enjoy competitive benefits, flexible work arrangements, and an inclusive workplace culture that values fresh perspectives.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for 500+ users
- Install, configure, and troubleshoot Windows/macOS hardware and software
- Manage Active Directory accounts, permissions, and group policies
- Document IT processes using ServiceNow and knowledge base tools
- Collaborate with senior engineers on network security protocols
- Assist with hardware procurement and asset lifecycle management
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Google IT Support Professional Certificate preferred
- Basic understanding of network fundamentals (TCP/IP, DNS)
- Excellent problem-solving and communication skills
- Ability to lift 30 lbs and work flexible hours (occasional weekends)
- Valid driver's license for occasional site visits