Job Description
Join Tech Innovate Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate, tech-savvy individuals to join our dynamic team in Fresno. As a foundational member of our IT department, you'll gain hands-on experience while supporting our organization's digital infrastructure. This role offers comprehensive training and a clear path for growth into specialized IT careers. If you're a recent graduate or career-changer with a knack for problem-solving and a desire to learn, we want to hear from you!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop computers, laptops, and peripherals
- Assist users with account management, password resets, and access permissions
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior IT staff on infrastructure projects and system updates
- Conduct routine maintenance and security scans on assigned systems
- Train users on new software and best practices
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to learn new technologies quickly
- Valid driver's license and reliable transportation
- CompTIA A+ certification or willingness to obtain within 6 months