Job Description
Launch your career in technology with TechSolutions Inc., a leading IT services provider in North Texas. We're seeking passionate entry-level IT Support Specialists to join our dynamic team in Fort Worth. This role offers hands-on experience in network administration, system troubleshooting, and client solutions within a collaborative, growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts. If you're a recent graduate or career changer with technical aptitude and a customer-first mindset, apply today to start your journey in tech!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Assist with network security protocols and data backup procedures
- Document technical issues and resolutions in IT service management systems
- Collaborate with senior engineers on complex system implementations
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking principles
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and diagnostic skills
- Excellent written/verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation