Job Description
Are you eager to launch a career in the fast-paced world of technology? Sacramento Tech Innovations is looking for a motivated Entry-Level IT Support Specialist to join our growing team. We value potential, enthusiasm, and a strong work ethic over prior experience. This is an excellent opportunity to receive on-the-job training while contributing to our clients' success.
In this role, you will be the first point of contact for our users, assisting with technical inquiries and ensuring our systems run smoothly. If you have a passion for learning and a desire to help others solve problems, we want to hear from you.
Why Join Us?
- Competitive hourly wage and comprehensive benefits package.
- On-site mentorship and professional development opportunities.
- A collaborative and inclusive company culture.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and in-person.
- Assist with the installation, configuration, and troubleshooting of hardware and software.
- Respond to help desk tickets in a timely and professional manner.
- Maintain accurate records of all support requests and resolutions in the ticketing system.
- Perform basic network diagnostics and connectivity troubleshooting.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
- Ensure a clean and organized workspace for all team members.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Computer Science or related field is a plus, but not required).
- Basic computer literacy and familiarity with operating systems (Windows/Mac).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- A valid driver’s license and reliable transportation (for occasional travel to client sites).
- Ability to pass a background check and drug screening.
- Willingness to learn new technologies and complete required training programs.