Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support to our clients. This full-time role offers comprehensive training, mentorship from industry experts, and a clear path for career advancement within our rapidly growing Atlanta-based organization.
At TechCorp Solutions, we believe in investing in fresh talent and fostering a collaborative environment where innovation thrives. You'll gain hands-on experience with cutting-edge technologies while contributing to our mission of delivering seamless IT solutions to businesses across the Southeast.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems, printers, and network devices
- Document all support tickets and resolutions in our ticketing system (ServiceNow)
- Collaborate with senior engineers to resolve complex technical escalations
- Assist with IT asset management and inventory control processes
- Participate in proactive system monitoring and maintenance tasks
- Deliver user training on standard software applications
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems and ITIL best practices
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ certification or willingness to obtain within 6 months
- Excellent written and verbal communication skills
- Ability to work independently and prioritize multiple tasks
- Valid driver's license and reliable transportation for occasional on-site visits